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Exchange and return

All products purchased in our online store are covered by the warranty and the possibility of exchange or return, except for the list of products of good quality that are not subject to return or exchange, approved by the government of the Russian Federation.

The consumer has the right to exchange a non-food product of appropriate quality within fourteen days, not counting the day of its purchase, if the specified product was not in use, its presentation, consumer properties, seals, factory labels are preserved. Otherwise, the product cannot be exchanged or returned. Exchange and return of goods at the initiative of the buyer is carried out at the expense of the buyer. Money for postage is not reimbursed. Exchange or return of the product if a manufacturing defect is detected is carried out at the seller's expense.

Please let us know about your decision to exchange or return the product by e-mail: info@twinklestories.ru

When making a refund, you must:
1. Fill out a written application for a refund (you can download the application form here).

Attach the original cash or product receipt, the product in its original packaging, and a copy of the buyer's passport.
2. Contact the online store to clarify the mechanism for making a refund that is convenient for you.